At this point we can remove Legacy drivers from Device Manager: If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver.Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4.

Uninstall the driver and the Intel Graphics Control Panel from Control Panel > Programs and Features.

Disconnect from the Internet so no new drivers are automatically installed by Windows Update.

Download the latest DCH driver and save it on the computer.

In case this does not work, you can try to do a clean installation of the latest generic driver provided by Intel, in order to install it please follow these instructions. You have an outdated Intel® HD Graphics 620 driver, you might want to try to update the driver to the latest one that is provided by HP, you can find that here.ģ. (Using the problematic configuration).ġ. The Intel® HD Graphics support up to 12-bit color depth, however this might also depend on the display.Ģ. Also, can you please provide the brand and model number of the monitor and how are you connecting this monitor to the laptop? (cables type and revision, if using adapters please specify)Ĥ. Provide the Report for Intel® Graphics Drivers, follow this link. If yes can you specify if the problem is with the built-in display or the external one?ģ. I can see that you have a laptop, do you have an external monitor connected?

Please note that only one file can be attached at a time.Ģ. Use the paperclip icon to attach the report to the thread.To save your scan, click on 'Next', then 'Save'.Click on the menu where it says 'Summary' to change to 'Detailed View'.By default, Intel® SSU will take you to the 'Summary View'. Open the application, check the 'Everything' box, and click on 'Scan' to see the system and device information.Run the Intel® System Support Utility ( Intel® SSU) and attach the report generated: In order to better assist you, please provide the following:ġ. Thank you for posting on the Intel® communities.

Intelr hd graphics 620